Terms of Service

Welcome to Ostuni Italian Restaurant. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or making a reservation, you agree to be bound by these Terms. Please read them carefully.

If you do not agree with these Terms, you must not use our website or services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

Use of Website

Permitted Use

You may use our website for lawful purposes only and in accordance with these Terms. You agree not to use our website:

• In any way that violates any applicable law or regulation
• To transmit or procure the sending of any advertising or promotional material without our prior written consent
• To impersonate or attempt to impersonate Ostuni Restaurant, our employees, other users, or any other person or entity
• In any way that infringes upon the rights of others or restricts or inhibits anyone's use or enjoyment of the website
• To engage in any automated use of the system, such as using scripts to send comments or messages

Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

Reservations

Booking Policy

When you make a reservation through our website or by phone, you agree to:

• Provide accurate and complete information
• Arrive on time for your reservation
• Notify us at least 24 hours in advance if you need to cancel or modify your reservation
• Respect our restaurant policies regarding party size, dining time, and dress code

Cancellation Policy

We require at least 24 hours notice for cancellations. For parties of 8 or more, we require 72 hours notice. Failure to provide adequate notice or no-shows may result in a cancellation fee and may affect your ability to make future reservations.

Special Events and Private Dining

Special event bookings and private dining reservations may be subject to additional terms and conditions, including deposit requirements and specific cancellation policies. These will be communicated to you at the time of booking.

Payment Terms

We accept various forms of payment including major credit cards, debit cards, and cash. Prices listed on our menu are subject to change without notice. All prices include applicable taxes unless otherwise stated.

For large parties or special events, we may require a deposit or advance payment. These terms will be communicated to you at the time of booking.

A discretionary service charge may be added to your bill for parties of 6 or more guests.

Food Allergies and Dietary Requirements

We take food allergies and dietary requirements seriously. Please inform us of any allergies or dietary restrictions when making your reservation and remind your server when ordering. While we make every effort to accommodate special dietary needs, we cannot guarantee that our dishes are completely free from allergens.

You acknowledge that consuming raw or undercooked meats, seafood, or eggs may increase your risk of foodborne illness, and you assume all such risks.

Intellectual Property Rights

The website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by Ostuni Restaurant and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.

User Content

If you submit reviews, comments, photos, or other content to our website or social media pages, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You represent and warrant that you own or control all rights to the content you post and that such content does not violate these Terms or any applicable laws.

Conduct in Restaurant

We expect all guests to conduct themselves in a respectful and appropriate manner. We reserve the right to refuse service or ask guests to leave if they:

• Are intoxicated or disorderly
• Engage in harassment or threatening behavior toward staff or other guests
• Damage restaurant property
• Violate health and safety regulations
• Refuse to comply with reasonable requests from staff

Limitation of Liability

To the fullest extent permitted by law, Ostuni Restaurant shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of or inability to access or use our services
• Any conduct or content of any third party on our website
• Any content obtained from our website
• Unauthorized access, use, or alteration of your transmissions or content

Indemnification

You agree to defend, indemnify, and hold harmless Ostuni Restaurant and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of our services or your violation of these Terms.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or your use of our services, you agree to first contact us to seek an informal resolution. If we cannot resolve the dispute informally, any legal action must be commenced within one year after the claim arose.

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

Changes to Terms of Service

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the new Terms.

Contact Us

If you have any questions about these Terms of Service, please contact us: