Terms of Service
Last updated: November 2026
These terms explain how booking a table with us works, what we ask of our guests and what you can expect from us. They apply when you book online, by phone or in person, and when you use our website. They don't affect your legal rights as a consumer.
Ostuni Restaurant is run by Ostuni Restaurant Limited, company number 16687135, registered in England. Registered office: 277 Upper Richmond Road, London SW15 6SP. How we look after your personal information is explained in our Privacy Policy.
Booking with us
Your booking
You can book online for up to 8 guests. For larger groups, please call us on 020 8788 7733 and we'll find the right table together.
Your booking is confirmed once you receive our confirmation email, or when our team confirms it by phone. Please give us accurate contact details so we can reach you if anything changes.
If you're running late, a quick call helps us keep your table ready for you.
Changes and cancellations
Please give us at least 24 hours' notice if you need to change or cancel, by phone on 020 8788 7733 or by email to info@ostunirestaurant.com. Your table can then welcome other guests.
For large groups and private events, the notice period and any deposit are agreed when you book and confirmed to you in writing.
If bookings are repeatedly missed without notice, we may ask for a deposit or for future bookings to be made by phone.
Our garden
Garden tables are offered on arrival rather than booked in advance. On fair evenings, simply ask our team when you arrive and we'll seat you outside whenever a table allows. If you have a booking, your table inside stays yours.
Private events
Private dining and events have their own arrangements for menus, deposits, minimum numbers and cancellations. We'll confirm these to you in writing before your event, and they apply alongside these terms.
At the restaurant
Prices and payment
All prices include VAT. Menu prices may change from time to time; you pay the prices shown on the menu on the day of your visit.
We accept major credit and debit cards.
Allergies and dietary requirements
We'll do our best to accommodate dietary requirements. Please tell us about any allergy when you book, and let your server know before ordering. Our kitchen handles allergens, so we cannot guarantee any dish is free from traces. Full allergen information is available on request.
Some dishes may contain raw or lightly cooked meat, fish or eggs; please ask us if you would like to know more.
A warm welcome for everyone
We want every guest to enjoy their evening. We may refuse service, or ask guests to leave, if they:
- are intoxicated or disorderly;
- harass or threaten our team or other guests;
- damage the restaurant;
- put health and safety at risk, or decline our team's reasonable requests.
Using our website
Please use our website lawfully, and don't try to disrupt it, misuse the booking system or make bookings in someone else's name without their permission.
The text, photographs, logo and design of this website belong to Ostuni Restaurant Limited. Please ask us before reusing them. Google reviews shown on the website belong to their authors and are shown from Google.
We keep the website, menus and opening hours up to date, but they may change. The times offered online are available when shown; your booking is confirmed only by our confirmation.
Our responsibility to you
If we fail to keep to these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure or our negligence. We are not responsible for loss that was not foreseeable, or for business losses.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law, including your rights under the Consumer Rights Act 2015.
If something goes wrong
Please tell us first: write to info@ostunirestaurant.com or speak to the manager on duty, and we'll do our best to put things right.
These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
Changes to these terms
When we change these terms we will update them here and change the "Last updated" date above. The terms that apply to your booking are the ones shown when you made it.
Contact us
Ostuni Restaurant Limited
Email:
info@ostunirestaurant.com
Phone:
020 8788 7733
Address:
277 Upper Richmond Rd
London SW15 6SP
United Kingdom